You may have guessed from the name, internet protocol VoIP phone systems use your web connection to provide an internet-based phone service. Whereas traditional phone lines used wired phones that were typically plugged directly into a wall, VoIP calls are transmitted through the internet.
VoIP systems have a number of benefits over traditional phone service. VoIP has grown in popularity because of new options that enable calls to be made via Wi-Fi
VoIP Benefits for Business
Lower Costs and Flexible
One of the greatest advantages of VoIP for business is that it provides more savings through lower operating costs. VoIP providers often offer a suite of free features such as caller ID, call waiting, call transfer, and three-way calling, for which most traditional phone providers would charge extra.
Business-Related Features
While not all small businesses need a host of extra business-related calling features, it’s never bad to have a few growth-minded advantages in your back pocket. Among other things, some of the additional VoIP features you can look for from your favorite provider include:
- Video conferencing
- Call forwarding
- Call recording
- Mobile app access
- Conference calling
- Voicemail to text
- Voicemail to email
- Caller ID
As long as you have an internet connection at your place of business, you can access all of the features of a traditional phone plan, plus advanced features that would normally cost more from a traditional provider. However, when looking at VoIP providers, make sure to find a plan that fits all your needs for the right cost, as not all providers may offer the same benefits.
Higher Call Quality
Would you believe that VoIP offers better voice quality and sound than even most smartphones today can? While it depends on the location of your business and the bandwidth your business can support, VoIP codecs continue to evolve all the time, so VoIP only ever improves.
Reliability
If you’re worried about what happens when your ISP goes down, you have no need to fear. Because Voice over IP doesn’t rely on a physical route, you can easily forward a call to your smartphone or home network temporarily if necessary.
Because your VoIP service will be backed by a large provider, you can have faith that your service will always come back on after it goes down. Additionally, because today’s VoIP businesses compete for who can offer the most reliable services, the reliability of these systems continues to get better every year.
Worldwide Access
Because all Voice over IP systems are network-based, you (and your employees) can access them from anywhere in the world. This means that you can keep your business running as usual when you’re on vacation if your physical store closes down, or when moving to a new location. You can also easily deploy new departments in different locations around the world if you so desire.
You’ve Got Questions And We’ve Got Answers
If you need information about installing a VoIP system or any other IT-related service, contact SysConnect today for support and advice. Our Melbourne based professionals can help you solve all of your technological needs with intelligent, managed IT solutions. Call our sales office today at 03 9626 5404 to learn about how we can help.